FAQ

To Ravelry Knitters

If you want the purchase to be added to your Ravelry library please PM me.

Can you sell items made from my patterns?

Terms of use: The patterns are subject to the copyright protection rules and regulations.
Any reprinting, reproduction or distribution is prohibited.
You may knit and sell items made from my patterns at bazaars, craft shows, charitable events, B&M stores, online venues including Ebay and Etsy as long as you do not use production knitters or resellers.

PDF patterns

How do digital patterns work?

 Digital patterns are sent to you as a PDF files  that you can download to your computer. The benefit is that they’re instant gratification – you could be starting your project in minutes!

How will I receive my digital pattern?

When you place your order you’ll get an email straight away, with a link for you to download your pattern.

If you create an account you will be able to re-download   your pattern files 3 times each during 1 years from the time of purchase. 

It is your responsibility to secure the purchased file on your own device to be able to use it repeatedly. 

 Why is the pattern not opening on my phone / tablet?

Sometimes the PDF files  cannot be opened, saved and/or printed using some Apple mobile devices.  Some Apple mobile devices might require special apps that can be downloaded from the Apple store. However, you can open the file on your computer, and then send the PDF files to your phone or table, which should work!

We do not provide any special supports for users of mobile devices. 

EU tax  

As of 1 January 2015 the European Union has introduced a new law, which means that EU customers of online digital products will be taxed based on when they live rather than where the seller lives. As a result, we legally have to charge you VAT based on your country.

Returns and Refunds

We cannot issue refunds for digital products such as PDF patterns.

Web Security

We never sell or rent any of your personal information to third parties, unless required to do so by law. The shop is Level 1 PCI DSS Certified through Shopify, and we do not store any credit card information.

Terms of Service

This website is operated by Lelle Moda.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions:.

- The patterns we offer do not teach you how to knit or provide all possible explanations to the stitches and techniques used. It's your obligation to source the information on the internet in case you are not familiar with the terminology or the techniques used in the instructions.
Failure to correctly execute the instructions doesn't mean that the pattern is flawed.

- We are not responsible for the quality of the final product you make from our patterns. Skill levels set in our instructions are based on the standards and guidelines issued by the CraftYarCouncil at http://www.craftyarncouncil.com/skill.html.
Please judge your skill level objectively.

- All out patterns are tech edited and tested by independent testers to assure they are accurate and contain no mistakes. If a mistake is discovered we will take immediate action to re-check the instructions and correct it.

- You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the our product,without express written permission by us.

- All our patterns are subject to the copyright protection rules and regulations.
Any reprinting, reproduction or distribution of our patterns, in digital or hard form, is prohibited.

- You may knit and sell items made from our patterns at bazaars, craft shows, charitable events, online venues including Ebay and Etsy, as long as you do not use production knitters or resellers.

- We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

- Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

- We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

- We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

- You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

- Questions and comments should be sent to us at lellemoda@aol.com.